Wiltshire Council Services
All Wiltshire Council Services have been subjected to major changes following its need to adapt to the COVID19 pandemic and the need to create a safe environment and social distancing measures to ensure the public's safety. Please see the details below.
RECYCLING CENTRES - Booking System
From Monday 8 June 2020, all visitors to a Wiltshire HRC must pre-book a slot to visit beforehand. You will be turned away if you arrive without a booking.
There are around 10,000 slots each week across the 10 sites and new slots are added frequently throughout each day
- There is a 15-minute time slot for a Car/Small Van booking. Please ensure that you can unload your vehicle within this time.
- Visits are for those people living in the Wiltshire Council area only.
- Anyone with COVID-19 symptoms and those in self-isolating households must not visit.
- Bookings must be for essential visits only.
- One person per vehicle can use the site unless helping to unload a heavy or large item.
- Social distancing at 2 metres will be strictly enforced.
- Vehicles weighing 3.5t, or trailers under 3m can book a specific slot. Please ensure you have a valid permit and this is visible to the site staff.
- Vehicles over 3.5t, trailers over 3m, horse box trailers, and vans, pick-ups or flatbed vehicles towing a trailer of any size are not permitted on site.
- The waste you bring to the site must be from your household only. It is illegal to take commercial waste to the HRC.
- If you are unable to attend at the time you have booked you must cancel your booking.
What to expect when you visit the site
- Please visit at the time you have booked and do not arrive beforehand.
- The registration number of the vehicle visiting the site must be the same as the one stated when you book.
- Make sure that you bring your proof of Wiltshire address (a driving licence, council tax bill or utility bill - a printed or electronic version is fine).
- Only bring to site what you can safely unload yourself. Site staff need to social distance so cannot help you to unload your waste and recycling.
- Wash your hands before you leave home and after your visit.
- Please be respectful to site staff and traffic marshals. They are key workers who are working to keep you safe during your visit.
- Once you have submitted your booking you will be directed to a booking confirmation page. Please read this carefully and note the time, date and location of your booking. You will receive a confirmation email.
New slots are added frequently during each day from 10am for dates five days in advance. If there are no slots available the date will be greyed out. If you cannot see any available slots, please check back later or try another recycling centre. Slots are only released for days when the site is open, and all sites are closed for at least one day per week. All sites are open Saturdays, Sundays and Mondays.
LIBRARIES – Chippenham , Salisbury and Trowbridge Libraries will be opening their doors from 3rd August with safety measures in place to ensure social distancing to keep people as safe as possible. These libraries will be fully re-opened for people to browse for a certain amount of time, to select and loan books and use the computers.
Corsham, Devizes and Warminster libraries will reopen in the week beginning 24 August. These libraries will be fully reopened for people to browse for up to 30 minutes, to select and loan books and bookable computers; though they will be operating different opening hours, and with safety measures in place to ensure social distancing and keep people as safe as possible.
Then, during September, Amesbury, Bradford-on-Avon, Calne, Malmesbury, Marlborough, Melksham, Royal Wootton Bassett and Westbury libraries will all reopen to the public. They will be offering an order and collect service with bookable computers. A service that allows people to browse in these libraries will be introduced as soon as it’s feasible to do so.
This mix of approaches allows additional libraries to re-open and provides increased coverage across the county sooner than would be possible with only a browsable service.
MOBILE LIBRARIES – These have currently been suspended due to the COVID19 restrictions. The Council is currently looking at options to deliver the mobile library service during the COVID-19 pandemic, with a decision expected in early September;
Under normal circumstances these would usually visit the Parish twice monthly on a Monday in Seend by The Lye and in Seend Cleeve by the Pelch junction.
As soon as services are resumed, the dates will appear here.
LEISURE CENTRES RE-OPENING
A phased reopening of our leisure centres will begin from Monday 3 August. Customers will need to book in advance to manage the number of people at each centre at any given time and follow social distancing and increased hygiene measures.
From 3 August, Five Rivers Health and Wellbeing Centre, Salisbury, and Springfield Community Campus, Corsham, will open their doors to the public for the first time since 20 March, with customers able to initially access the fitness suite, swimming pool and group exercise classes.
Then, from 10 August, the council plans to reopen Nadder Centre, Tisbury; The Vale Community Campus, Pewsey; and Devizes Leisure Centre. Marlborough Leisure Centre will follow later in August or early September.
On 10 August, a number of the sites managed on behalf of the council by Places Leisure will reopen, including The Olympiad, Chippenham; The Activity Zone, Malmesbury; Castle Place Leisure Centre, Trowbridge; Melksham Blue Pool and Warminster Sports Centre.
In September, Lime Kiln Leisure Centre, Royal Wootton Bassett; Bradford on Avon Swimming Pool; Westbury Swimming Pool; and Leighton Recreation Centre, Westbury will reopen.